What was once thought to be a rumor that the RAS account will be pulled out when operations from Sykes South Africa (RAS - EMEA & APAC) were transferred to Sykes Manila is now confirmed. All the employees in Sykes Manila were happy because they will have jobs this 2011. Things have changed two months ago at the general assembly when the higher management of the account in Sykes Manila announced that the account is until June 30 only especially the RAS (Remote Access Service).
Some of the LOB or Line of Business like MHO (Managed Hosting Operations) and PSE were already pulled out in Sykes Manila. The two mentioned LOBs’ where already transferred in India due to the salary difference. Sources say that a Filipino Tech agent is equivalent to four Indian tech agents. The RAS (Remote Access Service) will be transferred to Tampa Florida and the tech support will be handled by the Trainees.
On the 3rd quarter of 2010 AT&T pulled out MIS (Managed Information System) in Sykes Manila while on January of this year they pulled out the operations of RAS EMEA and APAC from Sykes South Africa to Sykes Manila.
Some of the employees of that account where either transferred to other accounts or transferred to other companies.
